Best BD Privacy Policy — Your Data, Your Rights

When you use the best bd platform, certain personal information is collected by us. This Privacy Policy clearly outlines what data is collected, how it is stored, how long it is retained, and what rights you have over that information.

Best bd believes that digital privacy is a fundamental right. By registering on best bd or using the platform, you are agreeing to this Privacy Policy. However, you deserve to understand everything before you consent — which is why we have written it in plain, simple language.

This policy applies to the Best BD website, mobile app, and all other digital platforms. If any part of this policy is unclear or you have questions, feel free to reach out to support in Bangla.

Best bd collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information You Provide Directly:

• At registration: mobile number, email address, password
• When completing your profile: name, date of birth (for age verification)
• During KYC verification: National ID Card or passport details
• At the time of payment: mobile banking number (for transaction purposes only)
• When contacting support: the content of your messages and details of any complaints

Automatically Collected Data:

• Device information: phone model, operating system, browser
• Network information: IP address (for location verification and security purposes)
• Usage data: which pages you visited and for how long, and which games you played
• Transaction history: deposit, withdrawal, and betting records

Best bd uses your information primarily for four reasons:

1. To provide our services: Certain information is essential for creating and managing accounts, processing deposits and withdrawals, and keeping games running. Without a mobile number, OTPs cannot be sent; without a name, KYC verification cannot be completed.

2. To keep the platform secure: Detecting fraud, preventing duplicate accounts, and combating money laundering all require the analysis of certain data. This is done in the interest of both you and all other members.

3. To improve service quality: Best BD analyses data such as which pages are visited most, which games are popular, and where issues arise, in order to improve our services. This is done entirely on the basis of anonymous, aggregated statistics.

4. To comply with legal obligations: Certain data must be retained by law under the terms of international gaming licences — for example, transaction histories are required to be kept for a specified period.

Best BD does not sell or transfer your personal data to advertisers, data brokers, or any third parties. However, there are limited circumstances in which data may be shared:

• Payment Processor: The information required to process bKash, Nagad, and Rocket transactions is shared with the relevant payment services — only the transaction details, not your full profile.
• Game Provider: When you play a game, the game provider (such as Pragmatic Play or Evolution Gaming) can see how much you wagered — not your personal identity
• Law Enforcement: We may be legally required to share data in response to a court order or official government directive
• Security Services: Specialist services may be used to prevent cyberattacks or detect fraud — in such cases, they operate under strict confidentiality agreements

Outside of the cases above, your information is not shared with anyone. Even best bd staff can only access specific data when their work requires it — no one has full access.

The best bd website and app use cookies — small text files stored on your browser or device that help enhance your overall experience.

Types of cookies used by best bd:

Essential cookies are necessary for the site to function properly and cannot be disabled. If you wish to turn off optional analytics cookies, you can do so through your browser settings — though some features may become limited as a result.

Best BD does not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: For as long as your account remains active. After account closure, records are generally retained for up to 3 years to meet legal obligations.
• Transaction history: 5 years — in accordance with financial record-keeping regulations
• KYC Documents: 5 years after account closure
• Support Chat Log: 1 Year
• IP Log: 90 days
• Analytics Data: Indefinitely after anonymisation (no personal identifiers retained)

Once the retention period has passed, data is securely deleted or fully anonymised. If you wish to have your data removed sooner, you may submit a request to support — it will be granted provided there are no legal obligations preventing deletion.

You have a number of rights regarding your data on the best bd platform. To exercise any of these rights, email us at support@bestbd.my.

Best bd services are strictly for users aged 18 and above. Collecting data from minors or approving their accounts is strictly prohibited.

Age verification is carried out at the point of registration. If it is later found that a user registered while under the age of 18, their account will be immediately closed and all collected data will be deleted.

If a parent or guardian believes their child has accidentally registered on Best BD, please contact support@bestbd.my — the matter will be addressed promptly.

Best BD reserves the right to update this Privacy Policy as needed. Members will be notified in advance of any significant changes via email or an in-platform notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, you will have the option to close your account.

The date of the most recent update is shown at the top of this page. If you would like to view an older version, please contact support.